Tuesday, July 13, 2021
Tags
- App Store
- In-App-Purchase
HDRtist NX 2 - App Store issues
Tuesday, July 13, 2021 - Sam Rowlands
This is documented here as we continue to restore our website after site outages
With HDRtist NX 2, Apple required us to use their In-App-Purchase system in order to be able to sell the product via their App Store. This took us an extraordinary amount of time to integrate, because of the many failures we encountered during testing.
We've put together this document because there are some issues that we encountered, and at the time were unable to fully understand or resolve. As solutions to these problems become clear, we'll update this document.
Product not available
Description: Opening the "Subscriptions" window in our software, shows an error message that Product(s) are not available. There are multiple causes for this issue.
- A connection could not be established to Apple's servers.
- Apple's In-App-Purchase system is down.
- Apple's App Store System has encountered a bug.
- Apple have approved the update and the In-App-Purchases, but after their review decided to reject the In-App-Purchases.
Notes: Sometimes these issues are resolved in minutes, the longest it's taken for Apple to fix the issue has been 96 hours. Unfortunately there is very little we can do in these situations.
Solution: We have to report these issues to Apple and await Apple to resolve them, issues reported on a Friday or over the weekend do not get resolved until the following Tuesday.
Purchasing restores a previous subscription instead of suppling a new one
Description: Instead of being asked to extend an existing subscription, the app store says that the subscription has already been purchased and will restore it for FREE.
Notes: This issue appears to isolated to macOS 10.15.4 & macOS 10.15.5, we have reported it to Apple on April the 6th 2020.
Solution: None yet.
After purchasing; continually get asked to login to the App Store.
Description: After trying to renew a subscription, get asked repeatedly to log-in to the App Store.
Notes: This issue appears to isolated to macOS 10.15.4 & macOS 10.15.5, we have reported it to Apple on April the 6th 2020.
Solution: None yet.
Opening the application asks me to renew the subscription, which I did very recently.
Description: After renewing the subscription, subsequent launches revert back to saying the subscription has expired and needs renewing.
Solution: There are two things you can try.
- Click on the "Restore Purchases" button.
- Hold down the Option/alt key on the keyboard and click on "Restore Purchases", this will force a receipt refresh from Apple.